Frequently Asked Questions

Web Site

Website

Q. What does "members only" or "members pages" mean?

A: The NMRA is a member based not for profit organization. One of the benefits of membership is access to certain information and services that are not available to non-members. To gain access to these items, a current NMRA member must register their membership on this website (as well as the main NMRA Website) through the Registration process, after which those areas of the website that are designated as "members only" will be available to them.

Q: How does a member register for a user account on the NMRA Portal?

A:  Even if you are already registered on the NMRA Website, you must register your membership on the NMRA Portal, this web site. It only takes a few minutes. Once you are logged in your registration will be linked to your membership record, and you will gain member rights on the NRMA Store and NMRA Events sections of the Portal. If you are NOT a current member, you will still have some rights on the Store and Events sections, and if you purchase a membership your registration will be linked to that membership. Following are images of the screens, and instructions for registration.

First click on the words "Log-In | Registration" in the menu bar at the top of the page (if you are on a phone or tablet, the menu is the 3 bars icon at the top). Click on Registration, and you will be taken to the Portal Registration form. If you are a member (or plan to be) your email is your username, so enter your name, then in the Username field enter your email address (Note: the email you enter MUST be the same one that you have on file with the NMRA membership system. If you have changed your email and not notified the NMRA your registration will NOT link to your record). Enter the password for your login account (follow the minimum requirements listed), enter it again to confirm, then enter your email again (this is for the website record, and any emails from the website). If you are NOT a member, and not purchasing a membership at this time, your Username can be whatever you wish, but your email address is recommended. 

 

Continue with the profile information. These are optional - if you are a current member, they are already in your member record. If you are not, and don't plan to purchase a membership, the fields down through the Phone field will be passed to the Store, Events and Donations portions of the Portal (not required if intend to do so at this time - just go to the Membership/Purchase Renew menu option in the main menu, as the membership process creates the registration). Agree to the conditions, and submit the registration.

Q: I registered, but I did not get a confirmation email. What happened?

A: In 99.9% of the cases this has occured, one of several things is involved:
  1. Your SPAM filter OR your email provider (all Yahoo based email services, including Yahoo, Verizon, Hotmail, AOL, ATT and others, tend to tag our emails) has decided the email was spam, so stuck it in your spam folder or trash. Check those folders to see if that is what happened. For ones tagged by your email provider, log into their email web client, and add our emails to the contact list there. This is called "whitelisting", and is done different ways based on the provider.
  2. You have an email rule that moves emails from the nmra into a special folder - you may not be aware you have such a rule, so check.
  3. The email on file is old and no longer valid, the mailbox is full, or in some cases, your email provider is deciding our emails are spam before they ever get to your mailbox. You will need to check into the master settings for your email account to see if this is true. How? Each provider has different processes and rules set up, so you may have to contact their support to figure it out.

Q: I've logged in before, but have forgotten my password. When I do a "forgot password", I never get the password reset email. Why Not?

A: In 99.9% of the cases this has occured, one of several things is involved: 1) your SPAM filter OR your email provider (all Yahoo based email services, including Yahoo, Verizon, Hotmail, AOL, ATT and others, tend to tag our emails) has decided the email was spam, so stuck it in your spam folder or trash. Check those folders to see if that is what happened. For ones tagged by your email provider, log into their email web client, and add our emails to the contact list there. This is called "whitelisting", and is done different ways based on the provider. 2) you have an email rule that moves emails from the nmra into a special folder - you may not be aware you have such a rule, so check. 3) The email on file is old and no longer valid, the mailbox is full, or in some cases, your email provider is deciding our emails are spam before they ever get to your mailbox. You will need to check into the master settings for your email account to see if this is true. How? Each provider has different processes and rules set up, so you may have to contact their support to figure it out.